> ## Documentation Index
> Fetch the complete documentation index at: https://docs.polymorfa.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Quick replies

> Manage Business App shortcuts and choose how Polymorfa observes their changes.

Quick replies are text shortcuts synchronized through WhatsApp app state.

Use [Create quick reply](/guides/waba-features/api/create-business-quick-reply?playground=open), [Update quick reply](/guides/waba-features/api/set-business-quick-reply?playground=open), and [Delete quick reply](/guides/waba-features/api/delete-business-quick-reply?playground=open) for mutations.

Updating a quick reply replaces its full mutable definition. Send the current
`keywords` and `count` values with `shortcut` and `message`; omitted `keywords`
becomes `[]` and omitted `count` becomes `0`.

## Request rules

| Field      | Accepted input                                                          |
| ---------- | ----------------------------------------------------------------------- |
| `shortcut` | 1 through 25 Unicode letters or numbers, with no spaces or punctuation. |
| `message`  | Nonblank text up to 65,536 UTF-8 bytes.                                 |
| `keywords` | Up to 100 entries; each entry contains 1 through 256 characters.        |
| `count`    | An integer from 0 through 2,147,483,647.                                |

## Observation mode

The project or session observation policy determines whether Polymorfa remembers quick replies:

| Mode     | Behavior                                                     |
| -------- | ------------------------------------------------------------ |
| `off`    | Does not emit or retain quick-reply changes.                 |
| `events` | Emits best-effort webhook changes without retaining content. |
| `cache`  | Emits events and keeps a bounded in-memory projection.       |

[List business quick replies](/guides/waba-features/api/list-business-quick-replies?playground=open) reads only the remembered projection. It reports whether the list is disabled, unknown, partial, or fresh and never triggers a live WhatsApp lookup.

Read [Linked Device controls](/api/linked-device-controls#quick-reply-observation) for project/session precedence, retention limits, and event behavior.