> ## Documentation Index
> Fetch the complete documentation index at: https://docs.polymorfa.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Inspector ownership and devices

> Open an exact WhatsApp session as a persistent native linked device.

The Polymorfa account that completes native pairing owns one exact real or
testing session through Inspector. Ownership does not add team, project, or
session-control permissions. Those permissions continue to come from the
account's live team membership and project role.

## Open a testing session

1. Install and authorize [Polymorfa Inspector](/desktop-app/install).
2. Sign in and select the team that owns the Sandbox project.
3. Find the project and testing number on the Inspector home screen.
4. Choose **Open**.

Inspector opens the session as a native linked device. If the session is
already open on this device, **Open** returns you to the existing session.
Before the first production session opens, Inspector warns that it can act as
and send from the real WhatsApp number.

Closing the Inspector window, restarting the app, retrying a failed connection,
or signing out of the dashboard keeps the native linked device. Reopening the
number on the same computer reconnects with its retained native identity
without another pairing step.

Inspector and the Console show **Owned by *name*** and that member's account
photo when available. Raw device identifiers are not displayed. Other
authorized project members can see the owner but cannot silently replace it.

## Filter by Customer

Inspector shows the Customer assignment on each session row, next to the phone
and session ID. Use the **Customer** filter to show only sessions assigned to
one exact Customer. Customer and **Owned by** remain separate: Customer names
the person or business that the Number belongs to, while **Owned by** names the
Inspector user who controls the native linked device.

Inspector accepts a Customer assignment only when it belongs to the selected
project and session. If that tuple changes while a session opens, Inspector
stops instead of attaching the wrong Customer metadata. A valid assignment is
kept when the app reconnects or restores a retained session.

## Remove or transfer a session

Removing a testing number closes its active Inspector connections, invalidates
its retained devices, and clears its simulated state. An authorized ownership
transfer invalidates the previous owner's Inspector devices before the new
owner can pair. Ordinary app close, retry, and dashboard sign-out do not unlink
the device.

## Troubleshooting

* Choose **Refresh** when a newly created testing number does not appear.
* Confirm that the selected team still owns the project.
* Confirm the expected account appears under **Owned by**.
* If **Open** fails, retry once, then follow [Inspector
  troubleshooting](/desktop-app/troubleshooting).

<Columns cols={2}>
  <Card title="Number pool" icon="phone" href="/sandbox/number-pool">
    List and manage testing numbers.
  </Card>

  <Card title="Install Inspector" icon="download" href="/desktop-app/install">
    Download and authorize the desktop testing app.
  </Card>
</Columns>
