What is Polymorfa?
What is Polymorfa?
Polymorfa is a WhatsApp platform with a Console, Messaging and Platform APIs,
webhooks, a hosted connection widget, Inspector, and Sandbox testing numbers.
Who is Polymorfa for?
Who is Polymorfa for?
Product and engineering teams that connect WhatsApp to applications,
customer workflows, campaigns, internal tools, or embedded onboarding.
Do I need a Meta Business Account?
Do I need a Meta Business Account?
Linked-device sessions pair through WhatsApp’s Linked Devices flow and do not
require a Meta Business Account. Meta Cloud API features require the Meta
account and credentials documented for those operations.
Can I start without a paid subscription?
Can I start without a paid subscription?
Yes. Basic Team has no base monthly fee and includes two seats. The Free
number tier is for testing numbers and does not allow real-number
registration. See Billing.
What support is included?
What support is included?
Basic includes live chat, tickets, and a 48-hour first-response target.
Premium includes Slack, email, live chat, and a 24-hour first-response target.
Enterprise includes the same channels, a four-hour standard response target,
and a one-hour emergency response target.
What service targets apply?
What service targets apply?
Basic has no contractual uptime target. Premium has a 97.99% service target.
Enterprise has a 99% service target.
Can I run an Enterprise deployment?
Can I run an Enterprise deployment?
Enterprise deployment terms depend on your contract. Talk to sales for the
supported deployment model, number capacity, and operating requirements.
Where can I find exact request and response types?
Where can I find exact request and response types?
Use the generated API reference. Messaging, Platform, and
Enterprise operations are published as separate contracts. Meta-compatible
Messaging API routes have their own contract.
Is Polymorfa affiliated with Meta or WhatsApp?
Is Polymorfa affiliated with Meta or WhatsApp?
No. Polymorfa is an independent platform.
Where are product changes published?
Where are product changes published?
See the Changelog for shipped customer-visible changes.