Inspector troubleshooting

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Download is unavailable

The install page validates https://downloads.polymorfa.com/inspector/latest/release.json. It deliberately hides installers when the manifest cannot be fetched, contains an invalid version, has missing or extra artifacts, or includes an invalid SHA-256 value. Retry later or contact support; do not construct a download URL manually.

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Installer verification fails

Download the artifact and its SHA256SUMS sidecar again, then compare the digest using the command on Install. A mismatch means the file is incomplete or altered; delete it and do not launch it.

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Device authorization does not complete

Inspector uses the browser device flow. Confirm that:

• You are signed in at polymorfa.com/console.
• The device page shows the same user code as Inspector.
• You selected an organization where you still have an active membership.
• The requesting app, location details, request time, organization, and active projects match what you expect.
• You explicitly approve the request before the code expires.
• Your browser allows credentialed requests to api.polymorfa.com.

Denied and expired codes cannot be reused; request a new code in Inspector.

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Sandbox connection fails

• Confirm the claimed number still belongs to the active project and this device.
• Check that api.polymorfa.com, polymorfa.com, and the sandbox endpoint shown by the app are reachable over HTTPS/WSS.
• Release and reclaim the number if the claim belongs to an old device.
• Use the Console’s Sandbox view to confirm the session and claim state before reinstalling.

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Get help

Email support@polymorfa.com with the Inspector version, operating system, the failing step, and redacted screenshots or logs. Never include organization keys, project tokens, client tokens, widget URLs, handoff URLs, or device codes.

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Where to go next