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Each team is Free or Pay-As-You-Go. Number tiers control per-number features and online session-day usage, paid with prepaid credits on Pay-As-You-Go. Optional monthly add-ons, such as Branded QuickLink and Enhanced support, apply to the whole team. Free teams run one real number and their testing numbers at no charge. See Billing.
A Free team has one active project and one real number on Standard at no charge, and no credit or billing controls. A Pay-As-You-Go team has unlimited projects, can send QuickLinks for real numbers, and every real number uses credits. Every team has unlimited members, and every project includes 5 testing numbers in both modes. See Free and Pay-As-You-Go.
A Free team can open the upgrade checklist, save its required billing details and continue an existing upgrade payment. Regular credit purchases, automatic top-up, saved-card/invoice settings, payment history and add-ons require Pay-As-You-Go. See Free and Pay-As-You-Go.
A team owner or admin selects Upgrade to Pay-As-You-Go in the Console and completes the upgrade checklist: business details (including country, company type, legal name and tax ID), traffic and consent, then payment and the top-up method. Choose Debit/Credit Card, or the available bank method: Pix in Brazil (BRL) or UPI in India (INR). Payment confirms method availability. No subscriptions: your team pays only for the credits it buys and any add-ons it adds. See Upgrade to Pay-As-You-Go.
A card upgrade offers a $0 payment-method check or a regular credit pack starting at $10, R$50 or ₹1,000 before tax and authorized discounts. For Pix and UPI, Manual top-up starts at R$5.00 for Pix or ₹100.00 for UPI, plus applicable tax, for 100 credits. You can choose a larger credit pack instead. With Scheduled, the first scheduled pack and mandate setup share one checkout; there is no separate minimum purchase. The $0 Fraud prevention and save payment method option appears only for Card and adds no credits. See Upgrade to Pay-As-You-Go.
Polymorfa uses your legal name and tax ID for tax invoicing and to verify the upgrade payment. Teams in Brazil enter a CPF (person or sole trader) or a CNPJ (company); elsewhere the tax ID is optional. Only your team’s owners and admins can view or change the saved business profile; deleting the team deletes that profile. Manage invoice Tax IDs separately in Billing information.
The upgrade applies to the whole team and can’t be reversed. The free real-number allowance ends: the number keeps running and uses credits starting with its next billing window. Testing numbers keep working. See Upgrade to Pay-As-You-Go.
Teams that upgrade to Pay-As-You-Go before October 20, 2026 at 00:00 UTC receive 25,000 credits ($250). Each team and each person can receive it once. Launch credit expires 30 days after it is added and is spent before credit you buy. It does not include add-ons. It replaced the earlier launch trial. See Launch week credit.
No. Teams don’t choose a subscription plan. Pay-As-You-Go teams pay for real-number usage with credits. Add-ons are the only monthly charges, and you choose whether to buy them.
Any number. Free and Pay-As-You-Go teams have no member limit. For custom capacity, deployment, or service terms, contact sales.
Your team is on Free and the request needs Pay-As-You-Go: creating a second project, adding a real number beyond the team’s allowance, creating a QuickLink for a real number, requesting production enrollment, or using a billing control. The API returns 409 with the error code payg_required for team limits and 403 for billing controls. Upgrade the team from the upgrade checklist.
Standard uses 25 credits and Pro uses 36 credits for each 24-hour billing window. A window starts when the number connects. Offline days do not start a new window, and stopping a number does not refund time already paid. The rate is the same however many numbers your team connects. Monthly purchase bonuses add credits as your purchases grow; see Monthly purchase bonus.
One credit costs $0.01 USD, R$0.05 BRL or ₹1.00 INR. Therefore 10,000 credits cost $100 USD, R$500 BRL or ₹10,000 INR.
Numbers with the +55 calling code consume 85% of the listed Standard or Pro rate. The discount is based on the number, not the payment currency.
No. Pix top-ups receive the selected pack’s credits, like card payments. Invoice tax and separately disclosed Pix IOF add no credits. The payment form shows the invoice amount; review any separately disclosed IOF in the banking flow before approving the debit.
Recurring Pix and UPI payments are approved for a fixed amount, so a balance-triggered top-up cannot use them. Set up a scheduled top-up instead: it buys a fixed credit pack every week or every month with Pix, or every month with UPI. Pix packs go up to R$7,500 before tax; UPI Scheduled packs go up to ₹12,500 before tax, within the ₹15,000 recurring payment limit including tax. Manual UPI packs go up to ₹80,000 before tax. For larger top-ups, review Enterprise options. To change the pack or frequency, select Cancel renewal on the scheduled top-up, confirm the change and set up a new schedule. See Scheduled top-ups. Cards also support weekly or monthly Scheduled top-ups.
Standard and Pro WhatsApp storage overages cost 10 credits per GB-month, including media and hosted message storage. Standard outgoing calls above its 50-call monthly allowance cost 20 credits per call; Pro includes unlimited outgoing calls. Standard and Pro serverless overages cost 100 credits per million invocations. Free calls have no overage.
No. Testing numbers use the Free number tier at 0 credits on both Free and Pay-As-You-Go teams. The Simulation add-on raises the limit from 5 to 50 testing numbers per project.
Share your referral link from the Console. A team created from your link gets 25% extra credits on its first top-up, up to 5,000 credits. Your team earns 10% to 20% of that top-up’s purchased credits, up to 10,000 credits per referral, 30 days after the payment is confirmed. Referral credits don’t count toward the monthly bonus. See Referrals.
On the team’s Console Billing screen, scroll to Billing information. It contains Payment methods, Billing email, Name on invoices, Billing address, Purchase order and Tax IDs. Invoices have their own page under Team Settings > Invoices. Adding a card buys no credits; eligible automatic and scheduled card agreements have separate actions on each card. Select Cancel renewal on an add-on or schedule and confirm the change to stop its next renewal. See Manage payment methods, invoices, and tax details.
Forecast buys variable amounts to reach your chosen renewal coverage when a paid renewal enters the trigger window. The cap includes tax and unresolved automatic payments; manual and Scheduled purchases are separate. Review the charge and coverage estimate before authorizing Forecast. A limited refill that cannot restore coverage above the trigger asks you to take action instead of buying repeatedly. See Forecast settings.
Manual and Scheduled card purchases require a catalog pack of at least $10, R$50 or ₹1,000 before tax and authorized discounts. Forecast buys the variable amount needed for your coverage target, never less than that card minimum. Regular Pix/UPI purchases keep their R$15/₹300 minimums. The upgrade-only Pix/UPI verification is R$5/₹100 for 100 credits; the $0 card check adds no credits. An authorized discount reduces the charge without reducing the pack’s credits. Tax and separately disclosed Pix IOF buy no credits.
Applicable tax needs your billing location. Complete the missing address, city, postal code and country, then save before payment continues. Completed business and consent answers are reused. Your business support email is separate from the billing email that receives invoices. A tax ID does not guarantee an exemption. See Billing details.
Review Pending payments and select Continue payment on the existing purchase; it first checks whether the purchase is already confirmed. A successful bank authentication alone does not confirm the purchase or add credits. Returning or reloading does not require a second purchase. If the list says the payment is closed, start a new purchase. See Pending payments.